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Détail de l'offre: Support (Business) Analyst Infor M3

  • Société: Washington Frank
  • Secteur d'Activité: Installation, Maintenance, Réparation
  • Région du poste: France: Ile de France
  • Type de poste: Support (Business) Analyst Infor M3
  • Contrat: Sans Précision
  • Formation:
  • Lieu de travail: Paris
  • Date d'embauche: NC
  • Salaire: 0.00
  • Référence: NC

Description du Poste:

JOB PURPOSEThe Business analyst is responsible to support facilities on several solutions, technologies and tools. The Business analyst must have expertise in any of the following business domains : Sales, Maintenance Repair Order, Finance and Accounting, Procurement, Manufacturing, Product Life cycle managment, Project Order Processing, Supply Chain. The main solution covered are: M3, R4, Web applications The Peripheral tools are : Infor IDM/ICM, PSP,OSWM, IOP, Supplier Portal, Flammability Portal, Ezair R4 web, Ezair R5, MEC, MAK, RPG, MOM Streamserver, Tradeexpress, Mashup, dotNet 1.0 to dotNet 4.5, WebservicesMAIN ACTIVITIESThe position is responsible to: - Troubleshoot and develop solutions for issues for Business Users across the globe - Help Business Users Or route Business Users to the right contact personnel to find solution for the issue occurring in Live environment. - Create work around procedures when standard procedures have failed and ensures issues are resolved in a timely fashion - Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources - Review and deliver to improve the KPIs defined - Identifying incidents that are actually problems and route them for Problem management. - Work closely with Project teams for smooth handover to support. - Coordinate, liaise, build trust and facilitate communications with Business Users representatives - Look for Continuous improvement opportunities and provide recommendations for improving support service - Request and Complete deployment of development on tests systems and production systems - Ensure correct and timely Fix of deployments - Document incidents resolutions to build and enrich knowledge base PROFILE DESCRIPTIONDEGREEBachelors degree or equivalent, a Masters and MIS degree is a plusYEARS OF EXPERIENCE4+ years of experience in development domainEXPERIENCE DETAILSMiminum 5+ years of experience in IT/IS Industry. The candidate must have worked as a Developer on M3 ERP context.SKILLSKnowledgeERP Experience (M3 ERP) is mandatory. Good Expertise of developments in ERP context (M3, R4, …).Know-howCandidate must have ability to work proactive and show can-do attitude. Have a mindset to manage several demanding tasks at a time. Result oriented approach and ability to motivate and deliver results.Interpersonal skillsExcellent communication and presentation skills
Niveau de Formation: Aucun(e)

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