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Détail de l'offre: Production Support Engineer (H/F)

  • Société: Amadeus IT Group
  • Secteur d'Activité: Informatique, Electronique et Télécom
  • Région du poste: France: Provence Alpes Côte d'Azur
  • Type de poste: Production Support Engineer (H/F)
  • Contrat: CDI
  • Formation:
  • Lieu de travail: Nice
  • Date d'embauche: NC
  • Salaire: NC
  • Référence: NC
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Description du Poste:

Business environment

Amadeus delivers added value products and solutions to travel agencies, corporations, airlines and other travel businesses worldwide as well as provide the e-commerce products for Amadeus.
Amongst other products Amadeus provides the Amadeus Selling Platform & Connect, a professional browser based front office reservation product; the Amadeus Sales Management Solution covering the activities of the travel agent from front office to mid-office, Amadeus Reservation Desktop the front office for airline dedicated to professional and all e-Commerce platforms: Amadeus e-Retail Engine for airlines and Amadeus e-Travel Management for corporations and travel resellers. In this context, the Front Office Reservation (FOR) (Selling Platform Classic/Connect & Amadeus e-Travel Management) Services (QDS) department includes 3 teams for these products operation implementation and support.
Operational Engineers are required to manage the implementation, releasing and support process to ensure long-term production stability and availability for Amadeus distribution products.

Ensure availability and stability of production environments - monitoring
Provide cross-team support on production environment and technologies (dev, stress tests, security, ... )
Act as the liaison between development and Amadeus Data Centre teams in Erding Germany
Provide expertise on architecture solutions and guidelines for operability and stability
Capacity to use defined standards to create objectives for information integrity, availability, and data privacy.
Enforce security standards - PCIDSS review and auditing and follow up
Contribute to transversal projects devops oriented
Sharing best practices and act as production standards referee

Key accountabilities

Support of the production environments for Amadeus distribution portfolio (SECO/SELL/AeTM)
Support the customer facing test environments
Review application release change requests and their impacts on production platforms
Optimize productions platforms and operation procedures
Support operation staff with complex problems and act as an expert within one or more specific areas
Contribute to architecture and changes review in order to ensure operability consistency
Diagnose causes of malfunctions and propose solutions
Understand operational standards and ensure products comply with them.

Profil recherché :

Technical skills

Web servers administration (Apache, IIS)
Java application servers administration (Weblogic, JBoss)
Windows / Linus Server administration
Web Applications knowledge (HTML, XML, JSP, Servlets, EJB)
Internet protocols knowledge (HTTP(S), SOAP/XML)
Database server administration (Microsoft SQL Server 2008 and above)
Network and communication protocols (TCP/IP, firewall, ...)
Web accelerator (Akamai, CDN, ...)

Previous experience in production operational environment
Previous development experience in a J2EE environment

Engineer degree in Computing Science
Post Graduate degree in related subject is an advantage
Proficiency in English (written and spoken)
Amadeus est le leader mondial des solutions de traitement des réservations pour l'industrie du voyage. Les prestataires de voyage (compagnies traditionnelles et à bas prix, hôteliers, croisiéristes, compagnies ferroviaires, de ferry, de location de voitures et tour-opérateurs) et agences de voyages (en ligne et hors ligne) bénéficient de notre puissance de traitement des transactions et de nos solutions technologiques.

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