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Détail de l'offre: Technical Support Manager

  • Société: Dassault Systemes
  • Secteur d'Activité: Informatique, Electronique et Télécom
  • Région du poste: France: Ile de France
  • Type de poste: Technical Support Manager
  • Contrat: Sans Précision
  • Formation:
  • Lieu de travail: Paris
  • Date d'embauche: NC
  • Salaire: N/A
  • Référence: NC

Description du Poste:

Are you highly motivated, driven to achieve goals, team-oriented, ready to take advantage of unique opportunities and dedicated to customer satisfaction? Then you have come to the right place!As an employee of the world's leading manufacturing software, you'll join vast and diverse network of talented professionals; enjoy great career opportunities; be provided with training and education opportunities that you'll need to succeed; work on with best in class Products and biggest companies, helping everyone from various organizations work smarter.Responsibilities: Interact with system administrators to determine the nature of problemsTechnical support delivery for Dassault Systemes products (MES/MOM - DELMIA Apriso, DELMIA Ortems)Develop a strong understanding of application architecture and customer usage profilesSolve complex problems escalated from lower level of technical supportReport performance analysis and tuning results to customersWork collaboratively with other departments in order to improve the productMaintain test environments on virtual platformRequirements: Working experience in software development or on a similar position is nice to have.Net Application code reading and profilingExperience in WEB Server/Browser technologies (HTML, JavaScript, CSS, etc.)PLSQL/T-SQL skills (coding and code optimization)Understanding networking concepts of DNS, TCP, HTTP etc.Strong analytical skillsAbility to manage customer and partner relationshipsBachelor/Master's degree in the related field, preferably in Computer Science/EngineeringFluent English is a mustWe offer: Attractive salary, proportional to the demonstrated skills and experienceExtensive development opportunitiesChallenging job in a dynamic and multinational environmentMeaningful responsibilities from first dayEmployment in a stable company with well-established market positionExcellent work atmosphere in an ambitious and professional teamRich benefits package including Medical Care, Multisport Card

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