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Détail de l'offre: SOLIDWORKS Technical Support Engineer

  • Société: Dassault Systemes
  • Secteur d'Activité: Informatique, Electronique et Télécom
  • Région du poste: France: Ile de France
  • Type de poste: SOLIDWORKS Technical Support Engineer
  • Contrat: Sans Précision
  • Formation:
  • Lieu de travail: Paris
  • Date d'embauche: NC
  • Salaire: N/A
  • Référence: NC

Description du Poste:

Mission : Provide Level 2 Technical Support to Dassault Systemes' customers and clients across the following industries: Aerospace & Defense, , Engineering and Construction, Consumer Goods, FMCG, Energy, Finance and Corporate , High Technology, Industrial Equipment, Life Sciences, Marine & Offshore, Natural Resources and Transport & Mobility Role Description : Analyze, track and resolve customer issues in a professional, timely manner.Liaise with the  Development, Quality Assurance and Product Definition groups to investigate and resolve problems.Develop workarounds and techniques for specific situations and communicate them to customers and resellers.Help develop and implement web based support initiatives, knowledge bases, technical problem solving techniques, and documentation.Education Level : 04-Certificate -HNCYears of Work Experience : B - 4 to 5 yearsBackground :A minimum of 5 years professional industrial experience of Engineering, Technical Support or Product Design disciplineCompetencies :Working knowledge of  Mechanical  tools, ideally including SOLIDWORKS’ products, although all parametric  and FEA exposure will be considered useful.Strong analytic and problem solving skillsGood working knowledge of PC based computer systems and networksA Person who is willing and able to manage their own time effectively.Strong oral and written communication skills in English. Additional languages, including German, would be beneficial.Excellent telephone manner.Ability to work under pressure.Motivation/Interests :A person with a keen interest in product development, IT and MCAD/CAM/FEA technologies. A person who is willing and able to manage their time effectively and is driven to deliver a high level of customer service

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