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Détail de l'offre: Technical Customer Support Engineer for SOLIDWORKS, CAD, CSWA


  • Société: Dassault Systemes
  • Secteur d'Activité: Informatique, Electronique et Télécom
  • Région du poste: France: Ile de France
  • Type de poste: Technical Customer Support Engineer for SOLIDWORKS, CAD, CSWA
  • Contrat: Sans Précision
  • Formation:
  • Lieu de travail: Paris
  • Date d'embauche: NC
  • Salaire: N/A
  • Référence: NC


Description du Poste:

RESPONSIBILITIES•    Provide Level 2 Technical Support to DS Professional Channel resellers and customers•    Analyze, track and resolve customer issues in a professional, timely manner•    Liaise with the Software Development, Quality Assurance and Product Definition groups to investigate and resolve problems•    Develop workarounds and techniques for specific situations and communicate them to customers and resellers•    Help develop and implement web based support initiatives, knowledge bases, technical problem solving techniques, and documentation•    Conferred Bachelor degree in Engineering, Computer Science or technical equivalent and 6+ months of corporate co-op, internship, or work experience in an Engineering, Technical Software Support, or Product Design team•    SOLIDWORKS knowledge and hands on design experiences; classroom assignments are applicable     >  Please submitted original SOLIDWORKS design examples along with your resume•    You are an active listener and possess and use your 'soft skills' when engaging internal and external colleagues/customers•    Strong communication skills in two parts: 1.) very strong writing skills utilizing the rules of English grammar; 2.)  verbally clear, concise, and grammatically correct oral (speaking) communication skills in English•    Ability to work independently and/or within a collaborative team structure•    Positive, self-motivated individual with high level of enthusiasm and willingness to learn and incorporate coaching and instructions into daily tasks and assignments•    Highly organized with critical time management and attention to details•    Ability and willingness to self-teach new and advance software functions; coaching and instruction will be provided, but we want someone who goes after knowledge•    Functional use of Microsoft Office Excel, Word, PowerPoint, and knowledge Visio, Access or SQLPlusses, not required•    SOLIDWORKS certifications e.g. CSWA•    Master or Ph.D. degree•    At least one additional language other than English, such as (but not limited to), French, Spanish, Portuguese, German, Dutch, Italian, Russian, Korean, Japanese, Mandarin, Vietnamese, etc•    Advance knowledge and experience with Excel, Word, and PowerPoint functions, and SQLAbout Dassault SystemesAbout 3DS  http://www.3ds.com/about-3ds/Products  http://www.3ds.com/products-services/Press Releases  http://www.3ds.com/press-releases/Environmental Responsibilities  http://www.3ds.com/environmental-responsibility/Career Opportunities  http://www.3ds.com/no_cache/careers/jobs-search/Follow us on Social MediaYouTube  https://www.youtube.com/user/DassaultSystemesLinkedIn  https://goo.gl/7jrQIsFacebook https://www.facebook.com/3DScareersFacebook  https://www.facebook.com/DassaultSystemes/Twitter  https://twitter.com/3DSNorthAmericaGoogle+  https://plus.google.com/u/0/+dassaultsystemes/posts#DassaultSystèmes, #3dscareers, #3ds, #jobsatDassault, #CATIA, #SOLIDWORKS, #ENOVIA, #DELMIA, #SIMULIA, #GEOVIA, #EXALEAD, #3DVIA, #3DSWYM, #BIOVIA, #NETVIBES


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