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Détail de l'offre: Technical Customer Support - Operation, Fall/Winter 2017


  • Société: Dassault Systemes
  • Secteur d'Activité: Informatique, Electronique et Télécom
  • Région du poste: France: Ile de France
  • Type de poste: Technical Customer Support - Operation, Fall/Winter 2017
  • Contrat: Sans Précision
  • Formation:
  • Lieu de travail: Paris
  • Date d'embauche: NC
  • Salaire: N/A
  • Référence: NC


Description du Poste:

RESPONSIBILITIES•    Serve as the initial contact for incoming  telephone and chats from  DASSAULT SYSTEMES customer•    Document the problem clearly within our bug tracking system and determine the severity•    Dispatch problems to local  support subject matter expert as needed•    Document process improvements and knowledge articles based upon their experiences•    Contribute to building and debugging test Environments for 3DExperiencePlatform as part of our installation and migration teams•    Manage Sharepoint sites, and public Web Pages for the operations team•    Assist in awarding and defining badges for our employee recognition program •    Currently enrolled in a Bachelor, Master, or PhD program, and must remain enrolled for the duration of the internship; cannot graduate or have graduated•    Minimum cumulative GPA 3.0 or higher•    Work onsite at a Dassault Systèmes location; no remote or offsite permitted•    Ability to work independently and/or within a collaborative team structure•    Positive, self-motivated individual with high level of enthusiasm and willingness to learn and incorporate coaching and instructions into daily tasks and assignments•    Highly organized with critical attention to details•    Ability and willingness to self-teach new and advance software functions; coaching and instruction will be provided, but we want someone who goes after knowledge•    Possess new technology curiosity and a history of self-technical education; you are not nervous about what you don’t know in technology, but excited about it due to your curiosity•    Strong functional use of Microsoft Office Word, Excel, PowerPoint, and knowledge of Access or SQL•    Strong communication skills in two parts: 1.) very strong writing skills utilizing the rules of English grammar; 2.)  verbally clear, concise, and grammatically correct oral (speaking) communication skills in EnglishPlusses, not required•    Cumulative GPA 3.3 or higher•    At least one additional language other than English, such as (but not limited to), French, Spanish, Portuguese, German, Dutch, Italian, Russian, Korean, Japanese, Mandarin, Vietnamese, etc•    Advance knowledge and experience with Excel, Word, and PowerPoint functions, and SQLAbout Dassault SystemesAbout 3DS  http://www.3ds.com/about-3ds/Products  http://www.3ds.com/products-services/Press Releases  http://www.3ds.com/press-releases/Environmental Responsibilities  http://www.3ds.com/environmental-responsibility/Career Opportunities  http://www.3ds.com/no_cache/careers/jobs-search/Follow us on Social MediaYouTube  https://www.youtube.com/user/DassaultSystemesLinkedIn  https://goo.gl/7jrQIsFacebook https://www.facebook.com/3DScareersFacebook  https://www.facebook.com/DassaultSystemes/Twitter  https://twitter.com/3DSNorthAmericaGoogle+  https://plus.google.com/u/0/+dassaultsystemes/posts#DassaultSystèmes, #3dscareers, #3ds, #jobsatDassault, #CATIA, #SOLIDWORKS, #ENOVIA, #DELMIA, #SIMULIA, #GEOVIA, #EXALEAD, #3DVIA, #3DSWYM, #BIOVIA, #NETVIBES


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